Contamination issues and customer and/or consumer complaints can severely impact your business.
However, identifying root causes, conducting testing and performing toxicological risk assessments often take time.
That’s why we offer our Emergency Response Service (ERS) subscription, a solution that combines:
With our ERS-subscription, you get the support you need.
Even the smallest incident can escalate into a major crisis, whether it’s a customer complaint about off-flavor contaminants or a potential health risk in your food or pharmaceutical product.
That’s why Triskelion’s Emergency Response Service (ERS) is here. With over 30 years of expertise, we provide 24/7 immediate support in critical situations.
When time is of the essence, trust ERS to help you respond swiftly and decisively.
Emergency Incident Support is relevant when
We combine analytical speed with regulatory expertise so you get both data and direction.
Our process is designed for urgency and clarity.
We start with a structured intake to get a clear view of the situation.
We select the appropriate analytical methods such as LC-MS, GC-MS, HRMS or NMR.
Our experts interpret the results, assess the risk and relate findings to regulatory thresholds.
You receive a clear, audit-ready report suitable for authorities, internal QA or customer communication.
We also provide strategic advice on next steps, documentation and response.
Our team includes specialists in toxicology, food legislation and analytical chemistry. Everything is geared towards speed, clarity and compliance.
How fast can you respond?
We prioritise incident cases. Intake starts the same day, with testing typically within 24 to 48 hours depending on matrix and method.
Can you communicate with authorities for us?
Yes. We support drafting responses, reviewing your communication and providing expert justification.
What if the contaminant is unknown?
We use non-targeted screening to identify unknowns, followed by targeted confirmation where needed.
Can you help us prevent future issues?
Absolutely. We offer root cause analysis and trend monitoring to strengthen your system and reduce future risks.
Call us directly. Our experts are ready to support you.
We help you get the facts, assess the risk and act fast with full scientific backing.
Click the call button in the top menu or reach out via our emergency intake form.
Do not wait. Let us help you regain control.
