24/7 hotline support

Emergency Response Service

Immediate expert response when every minute counts

Contamination issues and customer and/or consumer complaints can severely impact your business. However, identifying root causes, conducting testing and performing toxicological risk assessments often take time. 

 That’s why we offer our Emergency Response Service (ERS)-subscription, a solution that combines:  

  • 24/7 Hotline support, with immediate access to expert advice 
  • Rapid, reliable testing 
  • Toxicological expertise 

  With our ERS subscription, you get the support you need. 

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When crisis strikes, every second counts

Even the smallest incident can escalate into a major crisis, whether it’s a customer complaint about off-flavor contaminants or a potential health risk in your food or pharmaceutical product. 

That’s why our Emergency Response Service (ERS) is here. With over 30 years of expertise, we provide 24/7 immediate support in critical situations. Our team delivers:

  • Rapid analysis 
  • Regulatory guidance 
  • Root cause identification 

When time is of the essence, trust the ERS-team to help you respond swiftly and decisively. 

Triskelion helps you

Our 4 step emergency process

Step 1: Emergency consultancy  

 Available 24/7. Call us and speak to an expert immediately. We immediately develop a customized action plan to address and tackle your emergency.  

Step 2: Analysis  

Using our advanced facilities and state-of-the-art analysis equipment, we perform targeted tests to determine the cause of the problem. 

Step 3: Interpretation  

Data alone isn’t enough. Our scientists interpret the results and define the root cause by translating complex findings into clear, actionable solutions.  

Step 4: Additional consultancy  

You get actionable advice. We guide you on food safety, toxicological risk and compliance implications so you can move forward with confidence.  

Triskelion Expertise

Why clients choose us

  • 24/7 access to senior experts.

  • In-house toxicological and risk expertise.  

  • Trusted by industry leaders across food feed and pharma.

Case Example

Immediate action avoids escalation

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Deep dive information

Emergency Incident Support

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Need to confirm compliance or solve an urgent safety issue?
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Relevancy

Who we support

Who we support

  • Food and feed producers

  • Pharma and dietary supplement companies

  • Packaging manufacturers 

  • QA RA and compliance teams  

  • Crisis coordinators and plant managers